Ordering pizza should be a quick a no-stress process but for one woman, a simple Domino’s order turned into a financial fiasco that left her out thousands of dollars and searching for answers.
Naya, a customer based in Canada, recently shared her shocking experience on TikTok after she discovered that her pizza order, which was supposed to cost just $72.53, ended up draining $7,253 from her bank account.
“I checked my bank account, and that’s when I saw that Domino’s took $7,253 instead of $72.53,” she says in her viral video.
Naturally, the internet is collectively shaking its head over how such a glaring error could happen—and how it was handled afterward.
When Naya placed an online order with Domino’s Pizza expecting the standard pizza-night bill she was in shock to see that once the payment was processed, it became clear something had gone horribly wrong. She immediately contacted her bank, Scotiabank, for help. What followed was a stressful maze of phone calls and little immediate support.
“Nobody at Scotiabank, nobody at Domino’s, nobody anywhere could help me resolve this, or could provide any guidance,” Naya shared. “They had originally told me that they would credit me the $7,000 while the dispute is ongoing… This is, like, a very distressful situation.”
In response to inquiries from our team, both Scotiabank and Domino’s provided statements.
Scotiabank confirmed that they were working with Naya to resolve the issue and stated:
“We are working with the client and the disputed transaction has been reversed.”
Domino’s Pizza also responded, emphasizing that their franchisee is handling the matter directly:
“The franchisee continues to be in direct contact with the customer on this issue, and we’ve asked them to continue to be in contact to resolve the issue appropriately.”
They added that an internal investigation is underway to prevent similar incidents in the future:
“We are investigating to determine if there are further actions we can take to prevent this from happening again.”
Despite the assurances, Naya told us that her situation remains unresolved at the time of this article—but she expressed gratitude for the public support, which she believes played a role in getting her bank to begin a formal investigation.
